Customer Service

Any lawyer who is good, is also busy - but that doesn't mean they shouldn't find time to keep the lines of communication open.

"The biggest complaint about lawyers is that people don't know what is going on with their file," says Greene. "So we try to be accessible. We do things like send all copies of correspondence to clients - and if they need to talk to someone, we get that phone call arranged, even if they need to talk for just five minutes."

Prospective clients often worry about spiraling costs and hidden fees. But at Sherritt Greene, they deal with fees and timelines upfront. "We do almost all of our work on fixed-fee pricing. So we can tell them [clients] exactly what it will cost and at what stages they will have to make payments," explains Greene. "When pricing is open-ended and the meter is just left running, people get nervous and don't call because they are worried it will cost money. And sometimes they don't call to tell the lawyer things they [the lawyer] need to know about."

Above and beyond everything else, Sherritt Greene has one main goal in mind: "When a government official at immigration sees an application package from us, we want their initial thought to be, 'This is going to be a good one because it comes from Sherritt Greene.'"