Customer Service

Sebastien St-Clair Avocat believes that you deserve to be heard, and more importantly, to be understood. Their long-term commitment to you is to anticipate your needs and understand your priorities. They respond promptly to your requests and ensure a diligent follow-up of your file. They place significant emphasis on their relationship with you in order to ensure that your interests are served in the best manner possible.

Sebastien St-Clair Avocat believes that you :

• deserve to be heard by your attorney.
• deserve a legal opinion that will be in your best interests (instead of the interests of the attorney.)
• deserve an attorney who is competent, intelligent & empathetic.
• deserve an open and honest relationship with your attorney.

The firm's core values - "Integrity. Simplicity. Support." are the guiding principles of all staff members recruited into the team, from seasoned lawyers to paralegal and support staff.

The team is constantly revamping and improving this client-service model; they carry out their duties with this approach as their mission statement.

Not surprisingly, Sebastien St-Clair Avocat receives an overwhelming number of employment applications each year from candidates looking to join this dynamic firm whose real focus is on client satisfaction.

An increasing number of clients approach our firm when they have become dissatisfied with their prior lawyer. In order to ease this transition and to show how much we value our clients, our firm has put in place a "trade-in" program whereby a client can obtain a credit for the hours already spent on their file by their previous lawyer.

Sebastien St-Clair Avocat believes in higher standards in the way you and your file are handled and is certain that this "trade-in" program will improve your experience in the legal realm.

Sebastien St-Clair Avocat prides itself on its transparent billing method; they believe in an upfront approach where rates are clearly indicated – and time entries are accurately documented.

Although a lawyer in a sole practice can sometimes offer a lower hourly rate, they cannot compete with the level of expertise and efficiency Sebastien St-Clair Avocat will deliver. As a result, the client will often receive a significantly lower final invoice at our firm than they would have with a sole practitioner.

For example, we assign our internal support staff to non-technical tasks to reduce your costs thus ensuring that your lawyer is able to focus on what is most important-properly managing your case and working hard to achieve success.

You shouldn't be paying a lawyer's hourly rate for photocopying and simple tasks! Sebastien St-Clair Avocat has an open approach to our billing. You deserve to know what tasks have been performed on your file, and to see itemized and detailed time entries that allow you to verify all charges. Sebastien St-Clair Avocat hopes that eventually more firms will adopt this practice to improve the image of the profession.